This Privacy Policy explains how N Fullers Roofing and Home Improvements ("we", "us", "our") collects, uses, stores and shares your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
N Fullers Roofing and Home Improvements is a sole trader providing roof repairs, flat roofing, slate and tile roofing, re-roofing, chimney repairs, guttering, roof cleaning and rendering to homes across Brighton, Burgess Hill and Sussex. We are the data controller for the personal information you provide to us. Business address: Bridge Road, Haywards Heath, West Sussex RH16 1UA.
Information We Collect
When you contact us through our website enquiry form, by phone or by email, we may collect personal information including your name, email address, phone number, the address of the property, and details of the work you are enquiring about. We only collect information that is reasonably necessary to respond to your enquiry and carry out our services.
How We Use Your Information & Legal Basis
We use your personal information to:
- respond to your enquiry and provide you with a quote;
- arrange and carry out roofing and home improvement work;
- communicate with you about your job, including scheduling and follow-up;
- meet our legal, insurance and record-keeping obligations.
Our lawful bases for processing are our legitimate interests (to respond to enquiries and run our business) and, where you go ahead with work, the performance of a contract with you. We will not send you marketing you have not asked for.
How Your Enquiry Is Handled
Our website contact form is processed by a third-party form service (Web3Forms), which forwards your enquiry to our business email inbox. Your details are transmitted securely for the purpose of delivering your message to us and are not used by us for any other purpose.
Sharing Your Information
We do not sell your personal information. We only share it where necessary to provide our services (for example, with a supplier or team member involved in your job) or where required by law. We take reasonable steps to ensure any third party handles your information consistently with UK data protection law.
Storage And Security
We take appropriate technical and organisational measures to protect your personal information from loss, misuse and unauthorised access, alteration or disclosure. We keep your information only for as long as needed for the purposes described above or as required by law, after which it is securely deleted.
Your Rights
Under UK GDPR you have the right to access the personal information we hold about you, to ask us to correct or erase it, to restrict or object to our processing, and to data portability. To exercise any of these rights, contact us using the details below and we will respond within one month.
Cookies
Our website may use basic cookies and similar technologies to help the site function and to understand general usage. You can disable cookies in your browser settings, though some parts of the site may not work as intended.
Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Contact Us
For any privacy questions or requests, contact N Fullers Roofing and Home Improvements:
Phone: 07427 871848
Email: info@nfullersroofing.co.uk
This policy may be updated from time to time. Any changes will be posted on this page.